Fully hosted System
Like all OffenderLink™ modules, all of the hardware, software, and phone lines are owned and operated by Fieldware, LLC. We act as an application service provider (ASP) eliminating your agency's need to justify high-cost, upfront system expenses.

Integration with Existing Systems
Whether you want to exchange simple text files via email or use a secured real time web services interface, our engineers will work with your IT staff to determine the best way to transfer and sync data from your internal systems with ATR to maximize the efficiencies of an integrated solution.

Call Flow and Script Design
Our voice engineers will collaborate with your agency in the customization of call scripts that are clear, concise, and effective in meeting the agencies business objectives.

User Specific Home Page and To Do Lists
Each user is presented with their specific action item To Do Lists and real time compliance statistics for their caseload. Powerful roll-up views available for management.

Automated Case Events & Chronos
All actions that occur within the system generate case events automatically. A powerful Chronos system is also readily available for tracking other direct contacts with clients while using the system. All case events and Chronos can be exported back to agency systems.

Automated Letters and Documents Wizard
Easily and quickly generate merge letters and documents for individual or groups of offenders in multiple languages with just a few clicks. These can be compliance related, reminders, or even court documents.

Real time Reports
In addition to the real time To Do Lists, a suite of interactive caseload and management reports provide easy access to program statistics and oversight.

Variable Call Schedules
Offenders can be setup to call at a variety of schedules. Offenders are notified of their next call due date during each call.

Custom Outbound Messages
Officers can easily leave messages and directives for individual offenders or groups of offenders to be heard on their next call. A complete history of outbound messages delivered is retained by the system.

Multiple Language Support
Automated calls can be made in an agency selected language or the caller can select an option for the language of their choice.

Caller Verification
A combination of biometric speaker verification and caller ID (ANI) provides confidence that the right caller is on the line. OffenderLink™ uses industry leader Nuance products for caller verification and other speech related tools as needed.

On-Line Support
Officers can reach OffenderLink™ technical support quickly and easy via toll-free phone, email, or directly via the site.

Technology, Security, and Availability
OffenderLink™ was developed using the latest technology including Microsoft.NET infrastructure and Microsoft SQL Server database. The web system is Microsoft Internet Explorer 6.0 compatible and utilizes 128-bit SSL security. The IVR system can be accessed from any touchtone phone including cell and payphones and is readily available 24/7 making reporting easy and convenient.

Training
All end-user training is supplied by Fieldware at no additional charge.