Supplies
Fieldware provides all remittance envelopes and related materials.

Remittance Processing
Officers are presented with an online view of all payments, vouchers, and associated correspondence along with a complete history of all transactions.

Real time Officer To Do Lists
Officers can quickly view and act on action items including processing new enrollments, addressing waiver/exemption/billing status changes, and out-of-compliance situations.

Collections
Multi-tiered collections including automated letters, automated and live calls by Fieldware customer service agents.

Client Support
Clients can reach support via email, IVR and live call center operators for balance inquiries and program information.

Officer Support
Officers can access program support via telephone, web and email.

Training
All end-user training is supplied by Fieldware at no additional charge.

Integration
Fieldware coordinates integration of data between the agency, the bank and the OffenderLink™ system to insure that all information is in sync between all active members involved in program execution.