The following survey is a fictitious survey demonstrating the integration of web and IVR technologies. This survey is available on the web, and can also be taken over the telephone, using an IVR system, by dialing (312) 441-3992 and following the prompts.
The online version of the survey is presented as a single form containing all the questions of the survey. Surveys of this type can also be presented in a paged manner, where each question is presented on a separate page in order. This sample demonstrates several question types:
- Single selection from list.
- Numerical scale (i.e. rate an item from 0 to 9).
- Numerical entry.
Additional question types can be provided in your solution, for example multi-selection from lists.
This survey also demonstrates conditional branching logic at several questions. For instance, a question is asked "9. How many NEW golf balls do you purchase in a typical year ?". If the respondent answers with zero (0), then the question that follows pertaining to
new golf ball purchases is disabled (skipped). Conditional branching occurs at several questions in the sample survey.
This type of conditional branching is nearly impossible to achieve with standard html survey generators, but is an integral part of Fieldware custom surveys. The conditional logic is also carried over into the IVR version of the survey, indeed the surveys are identical - they derive their structure from and store the survey results in a common relational database.
